January 27, 2022

The weather forecasts are very inconsistent at this time.  Some are predicting a light snowfall this evening of only flurries and some are predicting up to 5 cm.  We will be closely watching the accumulation levels and have put our crew on alert for a possible night time dispatch once the snow stops.  

Please be sure to park your cars in the garage or up tight to the top of your laneways so our drivers will be able to access as much of your laneway as possible IF they go out.  

Please remember that there will be no phone or text alerts between the hours of 8 p.m. and 8 a.m.

If you need a cleanup following a dispatch of our crew , please leave an EMAIL with photos before 10 a.m. the day following the initial dispatch, as we always have tractors out the day after the storm.  If we do not receive your email before 10 a.m. there is no guarantee that we can get there that day.

Please contact by EMAIL only.  We answer calls and listen to voicemails but often, as we are on the phone and customers are quite chatty, most calls go to voice mail.  We do have several phone lines, but at times cannot get to the messages until several hours after they are left or in case of a big snowfall it becomes virtually impossible as we are on the phone non stop.  We wish to answer everyone, and want you to all know that you are important to us!  Which is why we are addressing this issue.  We can answer and address 10  email in the time that it takes to talk on the phone to one (however kind) customer.

Thank you so much for your continued patience.  

*False claims of missed laneways for parked cars or obstacle issues will be subject to a $75 return visit fee.

If you wish to sign up for snow removal you can visit our website and sign up under our winter services tab.  We cannot guarantee that you will be serviced this storm as it does take time to update our system, but we do try to get to as many new signups as we can.

Thank you once again for your patience and your patronage!

 

Andy, Cindy and the rest of the team!

We will always update the website and our voice mail when we dispatch for snow. If you need to contact the office during a storm, submit an online form via the website or email info@andyslawnandsnow.ca and one of us will respond in the order they are received.

If you are a new customer wanting to sign up for snow removal, please submit an online application for service through our winter services tab and we will get back to you as soon as possible. 

We are still marking laneways, shoveling paths, and obstacles. If you just signed up, you can expect markers within a week from payment being processed.

*****

Please note: Due to COVID restrictions in Ontario, our offices are closed to all in person visits. If you need to speak to one of the staff, email us at info@andyslawnandsnow.ca or call the office 613-224-2232 Monday to Friday 9am to 4pm.

THANK YOU

*****

If you see our staff working and have any questions or concerns, Please Do Not Approach Them in the field for your safety and theirs. Please contact the office info@andyslawnandsnow.ca or call 613-224-2232 and someone will be happy to help you.

 We would like to thank you for your patronage. 

We wish you all good health during this difficult time.

Respectfully, Andy, Cindy and staff.

 

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